Privacy Policy

Effective Date: January 1, 2026

At Eclipse Earn, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our automated cryptocurrency trading platform and related services.

By using Eclipse Earn, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide

When you register and use Eclipse Earn, we collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, date of birth, country of residence
• Identity Verification: Government-issued ID documents, proof of address, photographs for KYC compliance
• Financial Information: Bank account details, mobile money numbers, cryptocurrency wallet addresses, transaction history
• Communication Data: Messages sent through our support system, feedback, and survey responses
• Preferences: Trading preferences, risk tolerance settings, notification preferences

1.2 Information We Collect Automatically

When you access our platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies, pixels, and similar technologies
• Trading Activity: Trades executed, portfolio performance, AI algorithm interactions

1.3 Information from Third Parties

We may receive information about you from third-party services:

• Identity verification services for KYC compliance
• Payment processors and mobile money providers
• Cryptocurrency exchanges where trades are executed
• Credit bureaus or fraud prevention services
• Public databases and regulatory authorities

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and maintain your account
• Execute automated trades on your behalf
• Process deposits and withdrawals
• Provide customer support and respond to inquiries
• Send important account notifications and updates
• Personalize your experience and optimize platform features

2.2 Security and Fraud Prevention

• Verify your identity and prevent fraud
• Monitor for suspicious or unauthorized activities
• Protect against security threats and abuse
• Investigate and resolve disputes
• Comply with anti-money laundering (AML) requirements

2.3 Legal Compliance

• Comply with applicable laws and regulations in Ghana and Estonia
• Respond to legal requests and court orders
• Maintain records required by financial regulations
• Report suspicious transactions to relevant authorities

2.4 Business Operations

• Improve and develop our platform and services
• Conduct analytics and research
• Send marketing communications (with your consent)
• Train and improve our AI algorithms
• Generate aggregated, anonymized statistics

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist in operating our platform:

• Cloud hosting and data storage providers
• Payment processors and mobile money operators
• Identity verification and KYC service providers
• Cryptocurrency exchanges for trade execution
• Customer support and communication tools
• Analytics and monitoring services

These service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Cooperate with law enforcement or regulatory authorities

3.3 Business Transfers

If Eclipse Earn is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

3.4 With Your Consent

We may share your information for purposes not listed here when we have your explicit consent.

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• 256-bit SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Secure, segregated database architecture
• Regular security audits and penetration testing
• Automated threat detection and monitoring
• DDoS protection and firewall systems

4.2 Administrative Safeguards

• Strict access controls limiting who can view your data
• Employee training on data protection and privacy
• Confidentiality agreements with all staff and contractors
• Regular review and update of security policies
• Incident response and breach notification procedures

4.3 Physical Safeguards

• Secure data centers with restricted physical access
• Environmental controls and backup power systems
• Redundant data backup and disaster recovery plans

While we implement robust security measures, no system is completely secure. You also play a role in protecting your account by using strong passwords, enabling two-factor authentication, and keeping your login credentials confidential.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type	Retention Period
Account Information	Duration of account + 7 years after closure
Transaction Records	7 years (regulatory requirement)
Identity Documents	7 years after last transaction
Communication Logs	3 years
Usage Analytics	2 years (anonymized after 6 months)
Marketing Data	Until consent is withdrawn

When information is no longer needed, we securely delete or anonymize it. Some data may be retained in backup systems for limited periods for disaster recovery purposes.

6. Your Privacy Rights

You have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to:

• Request a copy of your personal information
• Receive your data in a structured, commonly used format
• Transfer your data to another service provider

6.2 Correction and Updates

You can update your personal information through your account settings or by contacting customer support. You have the right to request correction of inaccurate data.

6.3 Deletion

You may request deletion of your personal information, subject to certain exceptions:

• We may retain information necessary to comply with legal obligations
• Financial records must be kept for regulatory periods
• Information needed to resolve disputes or enforce agreements may be retained

6.4 Marketing Communications

You can opt-out of marketing emails at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Adjusting preferences in your account settings
• Contacting customer support

Note: You cannot opt-out of essential service communications related to your account.

6.5 Exercising Your Rights

To exercise any of these rights, contact us at privacy@eclipseearn.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling certain requests.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage data.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect aggregated usage statistics

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality. We do not use cookies for third-party advertising on our platform.

8. International Data Transfers

Eclipse Earn operates internationally, and your information may be transferred to and processed in countries other than Ghana, including Estonia and other EU countries where our servers and service providers are located.

We ensure appropriate safeguards are in place when transferring data internationally:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection
• Binding corporate rules for intra-company transfers

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than Ghana.

9. Children's Privacy

Eclipse Earn is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you believe we have collected information from a minor, please contact us immediately at privacy@eclipseearn.com.

10. Third-Party Links

Our platform may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying a prominent notice on our platform

The "Effective Date" at the top of this policy indicates when it was last updated. Continued use of our platform after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer
Eclipse Earn
Email: privacy@eclipseearn.com
Legal Department: legal@eclipseearn.com
Website: Contact Form

For Ghana-specific inquiries:

Eclipse Earn Ghana Office
Accra, Greater Accra Region
Support: support@eclipseearn.com